Hekimay Hospital is committed to providing equal, respectful and safe care to all patients in line with the Patient Rights Regulation. Our patient rights office is open on weekdays from 09:00 to 17:00.
Patient rights
- Equal access to healthcare regardless of language, religion, race, gender or social status
- Being informed in plain language about diagnosis, treatment methods, risks and alternatives
- Giving or refusing informed consent for medical interventions and learning the consequences of refusal
- Confidentiality of health records and protection of privacy
- Seeking a second opinion and requesting a copy of your patient file
- Practising religious needs and receiving visitors within the hospital's visiting rules
- Submitting complaints and suggestions and receiving a reply
Patient responsibilities
Patients are expected to give accurate information about their health and history, follow the treatment plan, respect hospital rules and other patients' rights, and meet payment obligations on time.
Complaints and suggestions
You can submit complaints in person to the patient rights office, by e-mail to info@hekimay.com.tr or through the contact form. Applications are answered in writing within 15 days at the latest; your right to apply to the Ministry of Health's patient communication line is also reserved.
Contacting the patient rights office
Our patient rights office is on the ground floor next to reception. You can reach it on +90 312 555 20 00 (ext. 3030) and request an interpreter or sign-language support in advance. Ramps, lifts and companion priority are provided for patients with disabilities.
