Frequently Asked Questions

You can cancel or change your appointment free of charge up to two hours before via the link in your SMS, your patient portal or our call centre on +90 312 555 20 00.

Your ID, insurance or institution card if any, previous tests and reports, and a list of your medicines are enough. For children, also bring the vaccination record.

You can see the current list on the Contracted Institutions page. Our institutions desk checks your policy cover free of charge before your appointment.

With the barcode number given at blood draw you can see the status on the Lab Result Lookup page and download the PDF from your patient portal. Critical values are reported by phone.

Instalments of three to nine months are available on credit cards of contracted banks. For check-up and maternity packages, instalment options appear during online payment.

For patients in life-threatening condition treatment starts first and fees and authorisation are handled afterwards. SGK and insurance rules for emergencies apply; any price difference is notified to you in writing.

Complete the Health Tourism Application form and upload your medical reports. Our international patient office provides a treatment plan, estimated cost, transfer and accommodation options within 24 hours.

Yes. You can get a copy by applying to the patient registration office with your ID or by requesting it from your patient portal; third parties need a power of attorney.